WEBSITE REGISTRATION AND DOCUMENTS:
A: To register and send money with Moneyto, you need to complete a simple one-time identification procedure. Please upload your Selfie, an Identification Document and a proof of address in your personal MoneyTO account. If you have any problems with uploading documents you can write us an e-mail to [email protected] or to call us on +44 (0) 2032912628.
A: To prevent money laundering and other criminal activities, and ensure compliance with the UK (FCA and HMRC regulation) laws, Moneyto can request a copy of your proof of identity and other documents confirming your address and source of income.
A: You can use your passport, EU/EEA national identity card, the UK and EU driving licence or residence card (accompanied by the passport) as a proof of your identity.
A: You can use bank statements, utility bills, your full driving license (cannot be at the same time an ID and a proof of address), only if the applicant’s residential address mentioned there, or another official correspondence issued in the last three months as a proof of address.
You can also use any gas, water or electricity bill, bank statement or HMRC correspondence addressed to you within the past 90 days.
A: Use your mobile phone or tablet to take a photograph of the documents and email it to [email protected] or send it to us via WhatsApp / Viber to +447933706584. You will only need to complete the identification procedure once.
SENDING MONEY
A: Moneyto lets you send money online to 34 countries from the UK, where transfers can be picked up in cash at over 100,000 payout locations.
The list of countries you can send money to from the UK:
Moldova, Albania, Armenia, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Georgia, Germany, Greece, Israel, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Mongolia, Slovakia, Tajikistan, Turkey, Uzbekistan, Vietnam, Ecuador, Venezuela, Peru, Bolivia, Brazil, Colombia, Dominican Republic and Portugal. The list of the countries you can send money to with Moneyto will be supplemented, for more information please visit: moneyto.co.uk.
A: From the UK you can only pay your transfer in pounds sterling . At the same time, you can choose the payout currency which depends on the country you are sending money to. To find out about the choice of currencies in recipient’s country, please visit: moneyto.co.uk, select recipient’s country and click the tab to the right of the Recipient Gets field. A pick up list will open with the list of currencies available in the country you selected.
A: To find out the amount of our commission, please select country, enter the amount and choose currency at: moneyto.co.uk. For our complete price list, please visit: moneyto.co.uk/commissions.
A: To find out the exchange rate of desired currency, please select country, enter the amount and choose currency at: moneyto.co.uk. After that, you can check the fee per transfer and exchange rate.
A: You can send up to £4000 in one transaction. The minimum amount you can send is £5.
A: To prevent money laundering and other criminal activities, and ensure compliance with the UK laws, Moneyto only allows sending money from the personal card of the sender.
A: If you made a mistake in recipient data when you sent money online, please contact Moneyto support without delay. With any questions you might have, please contact us by phone: +44 (0) 2032912628, email: [email protected] or via the official Moneyto Facebook page.
RECEIVING MONEY
A: A money transfer sent via Moneyto in most cases, is available to the recipient in cash as soon as the transaction is finalised on our website. On average, the delivery time of the transfer is from 5 minutes.
A: Money sent via Moneyto using any VISA or Mastercard is immediately available for pickup in cash at any payout location. For a full list of locations, please visit: moneyto.co.uk/payout.
A: In order to receive a transfer at any payout location, the recipient must show the ID, tell the transfer number, amount of money, currency and full name of the sender.
A: For the hours of operation of your nearest Moneyto office, please visit moneyto.co.uk/contacts.
For the hours of operation of our partners in other countries where you can pick up Moneyto transfers, please visit the Payout Locations section of our website.
A: Moneyto only pays in national currency in a limited number of countries. To find out about the choice of currencies in recipient’s country, please visit moneyto.co.uk, select recipient’s country and click the tab to the right of the Recipient Gets field. A pick up list will open, with the list of currencies available in the country you have selected. The list of available currencies is regularly supplemented.
A: Moneyto will be happy to provide support in your language. With any questions, please contact us by phone: +44 (0) 2032912628, email: [email protected] or via the official Moneyto Facebook page.
A: You can receive no more than £400 per calendar month.
MONEYTO ACCOUNT
- Save their time when sending the transfers
- View the history of transactions and track their current status
- Use previous transfer as a template for sending a new one
- Check the status of the transfer
- Receive special offers from Moneyto
1. To log in to your account, click Account on our website or use the following link: account.moneyto.co.uk
2. Enter your phone number
3. Enter the confirmation code from the text message you receive on your phone
A: No. Only you can use your account. Your friends and relatives need to create their own Moneyto accounts.
A: You can request to delete your profile by filling out the Contact Us form and providing us with your profile details and a text for example "I request to delete my profile" or "I wish to delete my profile". Also, you can send a request to the email: [email protected] as well providing the details of the profile you want to be deleted. Another option is to request to delete the profile through Moneyto Mobile app, you need to log into your profile via the mobile app, then go to "Profile" and press the "Delete Profile" button.
This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Please note that for compliance with UK law, we must retain your personal data for at least 5 years from your last successful transaction.
If this is the case then your profile will be frozen for the necessary period and the data will be deleted when the 5-year retention period expires.
